Myvorlena™ is owned and operated by Shenzhen Qiqi Technology Co., Ltd. | Legal Representative: Chen Xiaohui
Business Address: 5th Floor, Building A, Taixinglong Industrial City, Zhongwu Nanbugang, Zhongwu Community, Hangcheng Subdistrict, Bao'an District, Shenzhen | Customer Support: service@myvorlena.com | Phone: +86 13728730630
Scope
These Terms of Service govern store-related services provided through Myvorlena™, including product listings, customer orders, fulfillment, delivery support, returns, refunds, and related customer assistance.
Store Operator
Myvorlena™ is owned and operated by:
Shenzhen Qiqi Technology Co., Ltd.
Legal Representative: Chen Xiaohui
Email: service@myvorlena.com
Phone: +86 13728730630
Address: 5th Floor, Building A, Taixinglong Industrial City, Zhongwu Nanbugang, Zhongwu Community, Hangcheng Subdistrict, Bao'an District, Shenzhen
Product Information
We aim to provide accurate and understandable product descriptions.
Information may include photographs, dimensions, materials, functions, specifications, compatibility information, and instructions.
Minor variations may occur because of lighting, screen settings, measurement techniques, manufacturing updates, or production batches.
Material discrepancies should be reported to customer support.
Availability
Product availability may change.
If an order cannot reasonably be fulfilled because the product becomes unavailable, we may contact the customer and provide an appropriate resolution.
Order Information
Customers are responsible for providing accurate order, contact, and delivery information.
If incorrect information is discovered, contact:
service@myvorlena.com
+86 13728730630
Whether a requested change can be completed depends on the current fulfillment and dispatch status.
Order Review
Orders may be reviewed where reasonably necessary because of:
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Product unavailability;
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Obvious information errors;
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Suspected fraud;
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Website misuse;
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Legal restrictions;
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Delivery limitations;
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Technical errors;
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Circumstances making fulfillment objectively impracticable.
Processing and Delivery
Orders require preparation before dispatch.
Estimated transportation time is generally 3–7 business days after dispatch.
Delivery estimates may be affected by carrier operations, destination, customs procedures, holidays, severe weather, and other circumstances outside reasonable operational control.
Tracking and Delivery Problems
Where tracking is available, customers may receive tracking information following dispatch.
If an order appears unusually delayed, lost, damaged in transit, or cannot reasonably be located, contact customer support.
Returns
Eligible products may be returned within 30 calendar days after delivery.
Customers should request return instructions before sending any product.
Our public business address is not automatically the designated return destination for every order.
Damaged, Defective, or Incorrect Products
Customers should contact us if an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description.
An appropriate solution may include replacement, return arrangement, refund, or another reasonable solution.
Refunds
Approved refunds are generally completed within 7–10 business days following the applicable review and approval process.
Customer Support
Customer support inquiries are normally reviewed and responded to within 3 business days.
Email: service@myvorlena.com
Phone: +86 13728730630
Intellectual Property
Unless otherwise stated, Myvorlena™ branding, original website text, graphics, logos, layouts, and other protected materials may be subject to applicable intellectual property rights.
Acceptable Conduct
Customers must not use the website to:
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Commit fraud;
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Submit knowingly false information;
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Interfere with website security;
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Introduce malicious software;
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Attempt unauthorized access;
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Impersonate others without authorization;
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Abuse store systems;
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Violate applicable law.
Third-Party Services
Certain functions may depend on third-party providers such as hosting services, logistics providers, communication services, or technical infrastructure providers.
Reasonable Limitations
To the extent permitted by law, we are not responsible for losses caused exclusively by circumstances that could not reasonably have been prevented or controlled.
Nothing in these Terms is intended to exclude statutory rights that cannot lawfully be excluded.
Policy Relationship
The following principal rules are intended to remain consistent throughout the store:
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Return period: 30 calendar days after delivery;
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Refund processing period: 7–10 business days after applicable approval;
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Transportation period: 3–7 business days after dispatch;
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Customer support response period: within 3 business days.
Changes
We may revise these Terms when reasonably necessary to reflect changes to applicable requirements, operations, website functionality, or products.
Contact
Email: service@myvorlena.com
Phone: +86 13728730630