Myvorlena™ is owned and operated by Shenzhen Qiqi Technology Co., Ltd. | Legal Representative: Chen Xiaohui
Business Address: 5th Floor, Building A, Taixinglong Industrial City, Zhongwu Nanbugang, Zhongwu Community, Hangcheng Subdistrict, Bao'an District, Shenzhen | Customer Support: service@myvorlena.com | Phone: +86 13728730630
Frequently Asked Questions
Who operates Myvorlena™?
Myvorlena™ is owned and operated by Shenzhen Qiqi Technology Co., Ltd.
The legal representative is Chen Xiaohui.
How can I contact Myvorlena™?
Email: service@myvorlena.com
Phone: +86 13728730630
Customer support inquiries are normally reviewed and responded to within 3 business days.
How long does transportation normally take?
Estimated transportation time is generally 3–7 business days after dispatch.
The estimate may be affected by destination, carrier operations, customs procedures where applicable, public holidays, severe weather, local delivery conditions, or other events outside ordinary operational control.
Is order preparation included in the transportation estimate?
No.
The 3–7 business day period refers to transportation after dispatch.
Order Processing Time: [INSERT ACTUAL ORDER PROCESSING TIME BEFORE PUBLISHING]
Will I receive tracking information?
Where tracking is available for the selected delivery service, tracking information will normally become available after dispatch.
Carrier tracking events may not appear immediately.
What should I do if my package is delayed?
Contact:
service@myvorlena.com
+86 13728730630
Please provide your order number and any available tracking information.
What happens if tracking says delivered but I cannot find the package?
First check the delivery location, household members, reception areas, parcel lockers, neighboring delivery locations where appropriate, and any carrier notice.
If the package still cannot reasonably be located, contact our customer support team.
A delivery scan alone does not automatically prevent us from reviewing a reasonable delivery concern.
What is the return period?
Eligible products may be returned within 30 calendar days after delivery.
Items should generally be unused, unworn where relevant, and in substantially the same condition in which they were received, together with included accessories and original packaging where reasonably possible.
How do I request a return?
Contact:
Email: service@myvorlena.com
Phone: +86 13728730630
Include your order number, the relevant product, the reason for the return, and supporting photographs or videos where appropriate.
Do not automatically send products to our public business address.
Who is responsible for return transportation costs?
For a preference-based return involving a correctly supplied and non-defective product, return transportation costs may be the customer's responsibility.
If a product arrives damaged, defective, incorrect, or materially inconsistent with its description, an appropriate solution will be provided without requiring the customer to bear additional return transportation costs solely because of our error or the product condition.
How long does a refund take?
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
What if my item arrives damaged or incorrect?
Contact service@myvorlena.com or +86 13728730630.
Provide your order number together with clear information showing the issue.
Photographs or videos may be requested where reasonably necessary.
Can I send a return directly to the company address?
No.
Our public business address identifies the company operating the website and is not automatically the designated return warehouse for every order.
Contact customer support first.
Can an order be changed after submission?
Contact us as soon as possible:
service@myvorlena.com
+86 13728730630
Whether a change is possible depends on the preparation and dispatch status of the order.
Are product images always identical to the delivered item?
We aim to represent products accurately.
Minor differences may occur because of screen settings, lighting, measurement methods, manufacturing updates, or production batches.
Material differences should be reported to customer support.