Myvorlena™ is owned and operated by Shenzhen Qiqi Technology Co., Ltd. | Legal Representative: Chen Xiaohui
Business Address: 5th Floor, Building A, Taixinglong Industrial City, Zhongwu Nanbugang, Zhongwu Community, Hangcheng Subdistrict, Bao'an District, Shenzhen | Customer Support: service@myvorlena.com | Phone: +86 13728730630
Who We Are
Welcome to Myvorlena™.
Myvorlena™ is an online retail brand operated by Shenzhen Qiqi Technology Co., Ltd. We focus on providing practical products selected for everyday use, supported by clear product information, straightforward service policies, responsive customer support, and transparent post-order assistance.
Our objective is to help customers understand what they are ordering, how their order will be delivered, what support is available after delivery, and what options are available if a product does not reasonably meet expectations.
We believe customers should be able to identify the business responsible for a website without searching through multiple pages. For that reason, the legal operating company, business address, legal representative, email address, and telephone number are clearly displayed throughout our principal store policies.
Our Approach to Product Information
We aim to describe products accurately and clearly.
Information may include product photographs, dimensions, specifications, materials, intended uses, compatibility information, instructions, care guidance, and other relevant details.
Customers should review the information displayed on the applicable product page before submitting an order.
Minor differences may occur because of screen settings, lighting, measurement methods, manufacturing updates, or production batches where such differences do not materially alter the essential function or characteristics of the product.
We do not intentionally use exaggerated descriptions, artificial guarantees, or misleading claims regarding product performance.
Order and Service Transparency
Estimated transportation time is generally 3–7 business days after dispatch, subject to carrier operations, destination, customs procedures where applicable, public holidays, severe weather, and other circumstances outside normal operational control.
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions stated in our Return Policy.
Approved refunds are generally completed within 7–10 business days after the applicable return review and approval process has been completed.
Customer support requests are normally reviewed and responded to within 3 business days.
These principal timeframes are intended to remain consistent throughout our website.
Customer Support
For assistance regarding an order, product, delivery, return, refund, damaged item, incorrect item, or other store-related concern, customers may contact:
Email: service@myvorlena.com
Phone: +86 13728730630
Customers should provide the relevant order number and a clear description of the matter whenever applicable.
Photographs or videos may be requested when reasonably necessary to understand a product-related issue and determine an appropriate solution.
Our Commitment to Fair Service
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its applicable product description, customers should contact us promptly.
Depending on the circumstances, an appropriate solution may include a replacement, refund, return arrangement, or another reasonable resolution.
Customers will not be required to bear additional return transportation costs solely because we supplied a damaged, defective, or incorrect item.
For preference-based returns involving an otherwise correct and conforming product, return transportation costs may be the customer's responsibility as explained in our Return Policy.
Brand and Business Identity
Myvorlena™ is the customer-facing brand used by Shenzhen Qiqi Technology Co., Ltd.
Shenzhen Qiqi Technology Co., Ltd. is the legal company responsible for operating the Myvorlena™ website and administering store-related customer services.
Legal Representative: Chen Xiaohui
Email: service@myvorlena.com
Phone: +86 13728730630
Policy Consistency
Our About Us, Contact Us, FAQ, Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use are intended to work together.
Where the same operational matter is described on more than one page, we aim to maintain materially consistent information throughout the website.
Updates
We may update this page if our services, operations, products, or applicable requirements change.
Updates will not be intentionally used to retroactively remove rights that have already arisen under an existing order.