Myvorlena™ is owned and operated by Shenzhen Qiqi Technology Co., Ltd. | Legal Representative: Chen Xiaohui
Business Address: 5th Floor, Building A, Taixinglong Industrial City, Zhongwu Nanbugang, Zhongwu Community, Hangcheng Subdistrict, Bao'an District, Shenzhen | Customer Support: service@myvorlena.com | Phone: +86 13728730630
Customer Support Information
We welcome questions relating to Myvorlena™ products, orders, deliveries, returns, refunds, product condition, or general store information.
Customer Support Email: service@myvorlena.com
Customer Service Phone: +86 13728730630
Customer Service Hours: [INSERT ACTUAL CUSTOMER SERVICE HOURS AND TIME ZONE BEFORE PUBLISHING]
Normal Support Response Time: Within 3 business days
Myvorlena™ is operated by Shenzhen Qiqi Technology Co., Ltd.
When Contacting Us
To help us review a request efficiently, please provide relevant information such as:
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Your order number, where applicable;
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The name of the product concerned;
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A clear description of your question or concern;
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The delivery date, where relevant;
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Photographs or videos where relevant to a damaged, defective, incorrect, or incomplete item;
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Any carrier information relevant to a delivery inquiry.
Please do not send unnecessary confidential information through ordinary email.
Order Questions
If you need information about an existing order, please include your order number when contacting us.
For an order that has already entered preparation or dispatch, certain changes may no longer be technically possible.
We will nevertheless review reasonable requests according to the actual status of the order.
Delivery Questions
Estimated transportation time is generally 3–7 business days after dispatch.
If tracking information has not updated for an unusual period, a shipment appears delayed, or a package cannot reasonably be located, contact:
Email: service@myvorlena.com
Phone: +86 13728730630
A tracking status alone will not automatically prevent us from reviewing a reasonable delivery concern.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable product description, please contact us promptly.
Include:
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Your order number;
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The product concerned;
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A description of the issue;
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Clear photographs or videos where reasonably relevant.
Depending on the circumstances, an appropriate solution may include replacement, refund, return arrangement, or another reasonable resolution.
Return Requests
Eligible products may be returned within 30 calendar days after delivery.
To request a return, contact service@myvorlena.com before sending any product.
Please do not automatically send a return to our public business address.
After a return request is reviewed and approved, customer support will provide the applicable return destination and instructions.
Refund Questions
Approved refunds are generally completed within 7–10 business days after the applicable return review and approval process has been completed.
If the stated processing period has passed and the matter remains unresolved, contact:
service@myvorlena.com
+86 13728730630
Response Time
We normally review and respond to customer support requests within 3 business days.
Complex cases involving carrier inquiries, technical review, unusual delivery circumstances, or additional verification may require further investigation.
Business Contact Details
Brand: Myvorlena™
Operating Company: Shenzhen Qiqi Technology Co., Ltd.
Legal Representative: Chen Xiaohui
Address: 5th Floor, Building A, Taixinglong Industrial City, Zhongwu Nanbugang, Zhongwu Community, Hangcheng Subdistrict, Bao'an District, Shenzhen
Email: service@myvorlena.com
Phone: +86 13728730630