RETURN POLICY

Myvorlena™ is owned and operated by Shenzhen Qiqi Technology Co., Ltd. | Legal Representative: Chen Xiaohui
Business Address: 5th Floor, Building A, Taixinglong Industrial City, Zhongwu Nanbugang, Zhongwu Community, Hangcheng Subdistrict, Bao'an District, Shenzhen | Customer Support: service@myvorlena.com | Phone: +86 13728730630

30-Day Return Period

Eligible products may be returned within 30 calendar days after delivery.

To request a return, contact:

Email: service@myvorlena.com
Phone: +86 13728730630

Customers should contact us before sending any product.

General Return Conditions

Unless otherwise clearly disclosed for a particular product and permitted under applicable law, preference-based returns should generally meet the following conditions:

• The request is made within 30 calendar days after delivery;

• The product has not been used beyond reasonable inspection;

• The product is not intentionally damaged or materially altered;

• Included accessories are returned where reasonably possible;

• Original packaging is included where reasonably possible;

• The order can be reasonably identified.

How to Request a Return

Customers should contact service@myvorlena.com or +86 13728730630 and provide:

1. Order number;

2. Product involved;

3. Reason for return;

4. Photographs or videos where appropriate;

5. Other information reasonably required to review the request.

Support requests are normally reviewed and responded to within 3 business days.

Return Destination

Do not automatically send returns to our publicly displayed company address.

The appropriate return destination may depend on product type, fulfillment location, destination, or logistical circumstances.

After approval, customer support will provide the applicable return address and instructions.

Preference-Based Returns

A preference-based return may include circumstances where:

• The customer changes their mind;

• The customer selects the wrong variation despite accurate information;

• The product is no longer wanted;

• The item was correctly supplied and materially conforms to its description.

For eligible preference-based returns, the customer may be responsible for return transportation costs.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description, contact:

service@myvorlena.com
+86 13728730630

We may request reasonable supporting information.

Depending on the circumstances, the solution may include replacement, refund, return arrangement, or another reasonable corrective action.

Customers will not be required to bear additional return transportation costs solely because a damaged, defective, or incorrect product was supplied.

Return Inspection

Returned products may be inspected after receipt.

Review may include:

• Product identity;

• Product condition;

• Missing components;

• Evidence of use beyond reasonable inspection;

• Damage occurring after delivery;

• Compliance with return conditions.

Refund Timing

After the required return has been received where applicable, reviewed, and approved, approved refunds are generally completed within 7–10 business days.

Delivery-Related Claims

If a parcel appears delayed, lost, damaged in transit, or cannot reasonably be located, customers should contact customer support.

A carrier scan may be considered as part of the review but will not automatically prevent a legitimate delivery inquiry.

Consumer Rights

Nothing in this Return Policy is intended to exclude rights that cannot lawfully be excluded under applicable consumer protection laws.

Return Support

Email: service@myvorlena.com
Phone: +86 13728730630
Normal Response Time: Within 3 business days