Myvorlena™ is owned and operated by Shenzhen Qiqi Technology Co., Ltd. | Legal Representative: Chen Xiaohui
Business Address: 5th Floor, Building A, Taixinglong Industrial City, Zhongwu Nanbugang, Zhongwu Community, Hangcheng Subdistrict, Bao'an District, Shenzhen | Customer Support: service@myvorlena.com | Phone: +86 13728730630
Shipping Overview
This Shipping Policy explains how Myvorlena™ orders are prepared, dispatched, transported, tracked, and reviewed when delivery issues arise.
Order Processing
Orders require preparation before carrier dispatch.
Order Processing Time: [INSERT ACTUAL ORDER PROCESSING TIME BEFORE PUBLISHING]
Processing time is separate from transportation time.
Transportation Time
Estimated transportation time is generally:
3–7 business days after dispatch
Transportation times are estimates rather than unconditional delivery guarantees.
Delivery may be affected by:
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Destination;
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Carrier operating conditions;
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Customs procedures;
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Public holidays;
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Severe weather;
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Transportation disruption;
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Incorrect or incomplete delivery information;
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Circumstances outside reasonable operational control.
Shipping Charges
Any applicable shipping charge should be displayed before an order is submitted.
We do not intend to introduce undisclosed delivery charges after submission.
Fulfillment Location
Orders may be fulfilled from different facilities depending on product availability, destination, and operational requirements.
Customers should not assume that our publicly displayed company address is the dispatch location for every order.
Tracking
Where available, tracking information will be provided after dispatch.
Tracking systems may require additional time to display the first carrier event.
For tracking assistance:
Email: service@myvorlena.com
Phone: +86 13728730630
Delayed Shipments
If tracking remains unchanged for an unusually long period or an order materially exceeds its expected delivery window, customers should contact us.
We may review:
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Tracking history;
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Carrier information;
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Delivery circumstances;
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Address information;
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Other relevant records.
Normal customer support inquiries are reviewed and responded to within 3 business days.
Lost Packages
If available information reasonably indicates that a shipment has been lost, we will review the circumstances and provide an appropriate solution.
The resolution may include replacement, refund, or another reasonable remedy.
Packages Marked Delivered
If tracking indicates delivery but the parcel cannot be located, customers should check:
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Delivery location;
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Household members;
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Reception areas;
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Parcel lockers;
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Building management;
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Carrier notices;
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Other reasonable delivery locations.
If the parcel remains missing, contact:
service@myvorlena.com
+86 13728730630
A delivery scan alone will not automatically prevent review of a reasonable customer concern.
Incorrect Address Information
Customers should provide accurate delivery information.
If a correction is needed, contact us as soon as possible.
Once carrier processing has begun, changes may not remain possible.
Cross-Border Delivery
Some orders may involve cross-border logistics.
Delivery may therefore be affected by customs procedures or regional requirements.
We do not intend to represent cross-border delivery as domestic dispatch where that would be inaccurate.
Damaged Shipment
If a product arrives damaged, retain the product and packaging where reasonably possible and contact our support team.
Photographs or videos may be requested where helpful.
Return and Refund Information
Eligible products may be returned within 30 calendar days after delivery.
Approved refunds are generally completed within 7–10 business days following the applicable review and approval process.
Shipping Support
Email: service@myvorlena.com
Phone: +86 13728730630
Normal Response Time: Within 3 business days